Marion de Jong
Senior Experience Design Manager
People Leadership · Experience Strategy · Enterprise UX
User Experience Design leader with 15+ years designing enterprise digital products and 3+ years leading design teams. Great customer experiences are the visible result of organizational alignment. I help organizations align people, strategy and customer needs while developing design talent and improving business decision making.
Executive impact
Developing People
Developed five designers into trusted strategic partners through coaching, trust and executive partnership.
Enterprise Transformation
Unified Visa's fragmented onboarding ecosystem into one connected enterprise experience adopted across multiple products.
Executive Influence
Aligned executive stakeholders across global product teams to connect customer experience with business strategy.
Organizational Design
Established enterprise operating models and practical AI workflows that improved design maturity and organizational alignment.
Professional experience
Senior experience design manager
Dec 2023 – PresentLeading experience strategy and a high-performing design team across Visa's global onboarding ecosystem. Coaching designers into strategic partners and aligning executives across product, engineering and design around a shared vision for multiple enterprise products.
Team & scope
Organization
Global Client Products
Team
5 Designers
Stakeholders
Product, Engineering, Design, Research
Key achievements
- Coached designers into strategic partners who directly influence product direction and executive decision-making, raising the team's credibility at the leadership table.
- Consolidated a fragmented onboarding ecosystem into one connected client journey, establishing the standard adopted across multiple enterprise product teams.
- Established a modern design operating model and reporting framework, replacing fragmented legacy workflows with a single enterprise standard.
- Established practical approaches for integrating AI into research, ideation and prototyping, preserving strategic thinking as design maturity increased.
User experience designer
Aug 2021 – Dec 2023Aligned Visa's client servicing organization around a unified experience direction, spanning multiple global product teams and regions.
Key achievements
- Standardized high-volume client servicing workflows across 5 global regions into one unified customer experience.
- Identified and resolved a structural overlap between two independently built products, building the case for shared ownership and cross-functional alignment.
- Elevated design from a delivery function to a strategic capability, shaping an enterprise-wide onboarding initiative.
User experience designer
2016 – 2021Designed critical payment security platforms used by financial institutions worldwide.
Key achievements
- Modernized token management platforms used by tens of thousands of issuers worldwide.
- Aligned engineering, product and global stakeholders around simplified, technically constrained workflows.
UX designer
2016 – 2019Contributed to payment security infrastructure safeguarding transactions worldwide.
Key achievements
- Shaped the user experience for payment security and tokenization technology underpinning global transaction infrastructure.